IMPORTANT: Make sure your smartphone with the two-factor authentication automatically sets date & time, or the 2FA will not work!
Usually, this is the most common problem!
If you need to reset your Google Authenticator, send us an e-mail at [email protected] with the following:
Email Subject: "YOUR NAME-UNBIND MY GOOGLE AUTHENTICATOR"
My name is ____________, my account ID (Email) on BitcoinBlink is ____________, my document number (Passport, Government ID, Driver license) is ____________, my registered phone number is ____________ .
I wish to disable my Google Authenticator from my BitcoinBlink Account because (give a reason) ____________ .
I swear this request is my operation and I understand the risk linked to this operation.
Please approve and verify my application.
Also, send us a selfie with you (we need to see your face) holding your document (Passport, government ID, Driver license), with a piece of paper where is written:
UNBIND MY 2FA
Tip: to avoid this disagreement, we recommend the following:
1°) Save your Google Authenticator Private key or QR code on a piece of paper (print them), and store the printed paper safely.
2°) Save your Google Authenticator Private key or QR code on a file (PDF, Word, etc...), and encrypt the data that you created using a robust software.